You can request a new password by clicking the "forgotten password" link on the main page. You will be required to enter your username and the email you registered with, your username is not necessarily your email address. An email containing a temporary password will then be sent to the registered email address. If you have not received your password within 15 minutes check your Spam and Junk mailboxes. It is recommended that you close all internet browser windows before entering your new temporary password. Enter your temporary password exactly as it appears in the email. Please note, for security reasons new passwords cannot be provided over the phone.

You can request a user name reminder by clicking the "Forgotten Username/Password" link on the main page.
Then click on Recover Username.
You will be required to enter your email and the validation value that is shown on screen.

You will be registered on the portal by Loro Piana. Upon successful registration a temporary password will be emailed to the entered email address.
Please allow up to 15 minutes for this email to be received. If you have not received your password in this time, please check your Spam and Junk mailboxes to ensure your email software has not filtered the message automatically.

Within the portal you can access a list of invitation only events. Once logged in you will be able to view details, download buyer attachments, send and receive messages with the buyer and publish your response.

Please note that secure messages can only be sent to the buyer in relation to a specific tender; you must be logged in to access the secure messaging area.
After logging in, navigate to the tender you wish to send a message against. The "messages" area is located on the left hand side of the page within the event.
Click on 'unread messages' to expand the list of options available to you. You can now create a new message by clicking 'Create Message', adding attachments if appropriate. Once you have finished composing your message, click 'Send Message'.

To upload a document attachment to a specific question, click on the 'Click to attach file' link within the question.
In the next window, select 'Upload File' and click on the 'Browse/Choose file' button You must then select the file you wish to upload; click 'Open' and then click 'Attach' Please ensure that you save your response using the buttons found at the top or bottom of the page. This will ensure that your uploaded document attachment is saved to your response.