You can request a new password by clicking the "forgotten password" link on the main page. You will be required to enter your username and the email you registered with, your username is not necessarily your email address. An email containing a temporary password will then be sent to the registered email address. If you have not received your password within 15 minutes check your Spam and Junk mailboxes. It is recommended that you close all internet browser windows before entering your new temporary password. Enter your temporary password exactly as it appears in the email. Please note, for security reasons new passwords cannot be provided over the phone.